The William Buckland Radiotherapy Centre has two main reception areas, both of which are comfortable, spacious and with garden views. The receptionists’ duties are varied from staffing the two reception desks, to ensuring that patient information is obtained in a timely manner to enable optimum patient care. Each of the team of caring and well-trained receptionists has a patient/visitor focus that is aimed at making the visits of those in their temporary care as trouble free as possible.

When patients present to the reception desk on arrival, they are immediately entered onto the computer system, ensuring that no one is overlooked. For first time attendees there will be an uncomplicated registration sheet to complete. Interpreters, for other languages and Auslan (sign) can be organised on request. There is a Taxi phone available in the reception area or the receptionists can assist with organising transport if required.

Waiting times for both clinic consultations and treatment at the WBRC are particularly low, normally no more than a few minutes.

The ‘behind the scenes’ activity is quite comprehensive. A Centre Manager looks after the financial and budgetary aspects associated with the running of a large department like Radiation Oncology, as well as ensuring that daily building and system issues, infrastructure and refurbishment projects all run smoothly. A billing clerk/receptionist has the role of looking after patient accounts and other clerical support staff ensure that the medical records are available on demand and that they are accurate and up to date. We have a small pool of dedicated typists who work tirelessly to ensure that our doctors always have an up to date electronic and hard copy record to refer to. This also ensures that the patients GP and other associated doctors are informed of the on-going progress of their patients at the earliest possible time.